Check out the special touches at Indianapolis International Airport today and you’ll see tight security tempered with a calming atmosphere where travelers and visitors can gather.
There are plentiful check-in counters. Before the security gate there’s a spacious plaza, with shops and restaurants, for travelers and those dropping them off or picking them up.
Such wasn’t the case when the St. Louis architecture firm Hellmuth, Obata & Kassabaum Inc. tackled redesigning the airport not long after the Sept. 11 terrorist attacks. And while it may be too soon to label the redesign a success, the airport seems to have others looking to it for inspiration.
HOK has conducted tours for airport managers from Chicago, Denver and other locations looking at creating new terminals, said Ripley Rasmus, HOK’s senior vice president and director of design.
"We tried to make a building that has the civic presence that railway stations have," Rasmus said. "You get a clear, comfortable, understandable experience there that doesn’t hurt you."
HOK was awarded the redesign contract a month before the terrorist attacks. The attacks delayed the project’s completion by about 18 months and the need for new baggage screening equipment added more than $280 million to the original cost. Still, the new terminal opened in November 2008 to rave reviews from the airport’s executives and patrons. Rasmus describes the $1.1 billion final product as a meeting of pre-9/11 travel comforts and post-9/11 security needs.
Indy’s new airport features more check-in counters than the facility it replaced and state-of-the-art baggage screening and security systems designed to help move passengers through the facility with fewer headaches when the city hosts high-volume events such as the Indianapolis 500.
Rasmus said the scheme of the airport’s design is meant to quell passenger anxieties about getting hung up on the wrong side of the security gates and missing the flight. The focal point of that plan is an area dubbed Civic Plaza, a large circular area with restaurants, shops and a skylight that measures 200 feet in diameter.
The plaza is meant to encourage people to relax with travelers they may be dropping off or picking up. It also includes private rooms for business meetings and signs that give live estimates of how long it will take to get through security so passengers won’t feel pressured to rush.
At many airports, new security equipment has overloaded the existing space, Rasmus said. That crowding has eroded the elegant experience flying once was and created long lines and high stress, he said free credit reports. But, given the chance to build from a clean slate, HOK worked to build spaces for both security and people.
"We wanted to return the comfort to flying," he said. "You can talk with grandma or have a meeting with a business associate there."
Rasmus has worked on several other airport terminals, including London’s Heathrow Airport, Dallas-Fort Worth International Airport and Lambert-St. Louis’ East Terminal. To meet the security needs for this project, he recalled that the firm looked to past projects at European airports, where security was generally more extensive. Even before the attacks, the firm was planning to suggest the three-stage approach to luggage checking now in place.
Other security features include advanced screening technology that reduces the need to open bags and cameras that monitor vehicles in the parking lot.
Thus far, the only problems have been minor, such as glitches with the bathrooms’ automatic soap dispensers, said John Kish, the airport’s executive director. His favorite feature is a set of large windows in Civic Plaza that allows views of the city’s skyline and of the apron where planes pull up to the terminal. He said this helps people get oriented with where they are in the terminal and gets them to their gates more naturally.
"The people find it very intuitive to walk through the building," he said. In fact, the airport’s officials have only recently looked at posting more directional signs because they wanted to first observe where passengers stopped to look for them.
Kish said he couldn’t appreciate how well things would work when the design was on paper, but he has noticed passengers walking through the new building are much calmer.
Still, Kish said the airport’s leaders studied how travelers used the airport before approving the plan that has security checkpoints dividing the Civic Plaza from the departure gates.
That seems to have been a wise choice. Airport Revenue News, a trade publication, recently named the airport as having the best concessions program design and best overall concessions program among mid-sized airports (those that serve 4 million to 10 million passengers annually).
cboyce@post-dispatch.com | 314-340-8345
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